Privacy Policy

Who are we?

ECO-APT LTD is a limited company registered in England & Wales, registered number 15976675. The company's registered office address is 42 Valley Road, Newhaven, East Sussex, BN9 9XA and we provide EPC and Retrofit Assessment services.

ECO-APT LTD aim to safeguard the privacy of personal information and data from all individuals and organisations that engage with us. Here we explain what information we collect and what we do with that information to ensure we protect your rights.

Personal Information

When you conduct a transaction on our website, request a service, or enter into a contract with ECO-APT LTD, as part of this process, we collect the personal information you give us such as your name, address, telephone number and email address. This information is essential for us to be able to carry out the enquiry or services you’ve requested, effectively. By providing this information to us, you are consenting to the processing of your personal data for this purpose.

When you instruct us to conduct an energy or retrofit assessment of your property, your data may also be processed by our accreditation scheme for the sole purpose of quality assurance of the work we complete. Your personal information will not be passed to any other individual or professional third party unless required by law, or instructed by you.

If you would like to access, correct or amend any personal information we hold about you, please send this request by email to hello@eco-apt.com. You also have the right to withdraw your consent to us processing your personal information and request that we delete it. To do this, please submit this request by email to hello@eco-apt.com, detailing your reasons. Once we review your request we will inform you of the outcome by email. There may be instances when we object to your request if we do not agree with it and will notify you by email explaining our decision.

How Your Information Is Stored

ECO-APT LTD is committed to protecting your privacy and we follow strict security procedures to ensure that your personal information is not lost, damaged, or disclosed to a third party without your permission. We do not keep your personal information for any longer than is necessary but are legally required to securely maintain and store your assessment data for a period of no less than 15 years following an assessment, in accordance with our accreditation body's Code of Conduct.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide our products and services to you. Your data may be stored through Wix.com’s data storage, databases and general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by ECO-APT LTD adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard. PCI-DSS requirements help ensure the secure handling of credit card information by our company. ECO-APT LTD's Payment page can be found here...

Communication

Our primary communication to you will be via email, telephone and text message and will be in response to an enquiry that you have made with us, or a service you have instructed us to complete. ECO-APT LTD will never contact you unsolicited.

ECO-APT LTD may also use external social media platforms that will have their own custom terms and conditions as well as privacy policy and users are advised to act with due care and caution regarding their own privacy and personal details. ECO-APT LTD will never ask for personal or sensitive information through social media platforms and we request users wishing to discuss sensitive details to contact us through our primary communication channels – email, telephone or text message.

ECO-APT LTD makes this website www.eco-apt.com and any services accessible via this website, available to you for personal use and may not be downloaded or modified. This website or any portion of it may not be reproduced, copied, sold, or otherwise exploited for any commercial purpose. This website may contain links to third party sites where we have no control over third party content or privacy practices. It is advised you check their privacy policies before providing any of your personal information on those sites.

Cookies are small pieces of data placed on your computer or mobile device when you visit a website and are widely used to make websites work more efficiently. We use essential cookies that are necessary for this website to function and cookies from Wix Analytics which collects information in an anonymous form about visitor traffic and how visitors use our website. These help us to provide you with a better experience when you browse our content. By using our site you consent to the use of essential cookies. You may prevent the setting of cookies through our website by means of a corresponding setting on your internet browser. If cookies already set are deleted at any time via your internet browser, not all functions of our website may be entirely usable. You can find out more information about changing your browser settings to block or deleting cookies at www.allaboutcookies.org

Privacy Policy Updates

ECO-APT LTD reserve the right to amended or update this privacy policy at any time and without notification, for the purposes of best practice and compliance.

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